Security Compliance

ARM Log Files

This article provides brief info about all the logs files in ARM and which one to use for type of issues, as well as how to manually prepare log files to send to support in the case of the Diagnostics application not working properly.

First published date

5/22/2019 3:55 PM

Last published date

5/11/2023 1:31 PM

Overview

This article is an excerpt of the chapter Server event logging from the product Documentation. The steps for manual compilation of logs for support was added.

Product section

Access Rights Manager

Resolution

All the logs are located in %ProgramData%\protected-networks.com\8MAN\log

FILENAME

DESCRIPTION

pnServer/armServer 

Information on the 8MAN / ARM server, collectors and jobs. Is most frequently used in support requests. Please don't confuse this with pnService. The filename is changed to armServer.log starting with ARM 2019.4 release

pnService

Information relating to the start of the 8MAN service.

app8MAN

Information on the 8MAN / ARM application (GUI). Useful in case of program crashes.

appConfig

Information on the 8MAN / ARM Configuration application. Useful in case of crashes of program crashes.

pnTracer

Information on Logga features.

pnRun

Watchdog for pnServer service.

pnAlert

Information about alert engine (FS Logga and AD Logga).

grantMa

Information on GrantMA, webAPI.


How to manually compile ARM log files for support:
  • On the ARM server (or collector server, if issue is regarding collector services):
  • Open Windows File Explorer to navigate to C:\ProgramData\protected-networks.com\8MAN (default location).
  • (You may need to unhide hidden files in order to see the ProgramData folder (hidden by default)).
  • Right click on the log folder and select Send To > Compressed (zipped) folder.  This will create a .zip file that contains all of the log files. 
  • Upload the created .zip log file to the Serv-U location provided by support.