Security Compliance

ARM- InternalUnexpected Exception Error when changing owner or inheritance on a folder

When changing owner or inheritance, it fails with an error and shows a failed job in the job log

First published date

12/9/2019 11:44 PM

Last published date

12/9/2019 11:44 PM

Overview

Error message when you are changing owner or when changing owner or inheritance on a folder 

This is caused by a firewall blocking collector or RabbitMQ ports between the collector and ARM server.

Same error is also seen in some cases where user can apply modify permissions i.e add / remove any users from file/dir owernship, but unable to apply Change inheritance permissions.

Product section

Access Rights Manager

Cause

  1. TCP Port 5671 (RabbitMQ) blocked on the ARM Server and/File Server collector  
  2. TCP 55555 blocked between ARM Server and/File Server collector 
  3. The user making the change to the folder doesn't have admin rights on the file server 

Resolution

Please check the following,
  1. Open TCP Port 5671 (RabbitMQ) b on the ARM Server and/File Server collector  
  2. Open TCP 55555 blocked between ARM Server and/File Server collector 
  3. Add the user making the change to the folder to the local administrators