Network Management

APC UPS custom poller setup in the SolarWinds Platform

This article provides information on customer that would like to see more UPS information on APC brand. This will provide information like Run Time Battery, Input Voltage, Output Voltage, Output Current and Etc.

First published date

10/12/2018 11:28 AM

Last published date

12/23/2025 12:29 AM

Overview

Since Core 2018.2, UPS polling for APC is polled natively using Cortex service. In case this is not working for you or if you are seeing Cortex issues causing APC polling not to work, you can still apply the same solution to poll UPS information for APC brand.

Product section

Network Performance Monitor

Resolution

From the following Thwack post:

Please follow these steps:

  1. Go to that link and download the APC SmartUPS. UnDP file (15.4kb).
  2. Transfer that file to your SolarWinds Server.
  3. Start >> All programs >> SolarWinds Platform >> Universal Device Poller.
  4. Click File and Import Universal Device Pollers.
  5. Click Open and browse the file – APC SmartUPS.UNDP.
  6. Select the Smart-UPS and Click Import >> hit OK.
  7. Now on the Main screens of UNDP >> On All Defined Pollers, you will see a new Folder SMART UPS.
  8. Expand the folder and you will see multiple pollers.
  9. Select one, right-click, and click Assign >> expand the All nodes tree and expand your APC UPS nodes >> Select all APC UPS nodes >> click TEST >> unselect all nodes that are not compatible and click Finish.
  10. Right-Click the same Custom Poller again and click Web Display >> Choose the location you want to put this information – default is Node Details - Summary >> Choose Chart or Gauge or Table (whatever is available).
  11. Wait 10 minutes, access the SolarWinds Platform web console, and go to the Details Page for the assigned UPS >> Look on the bottom left >> that should show the information for the selected custom poller you have assigned.
  12. Repeat it for the other custom pollers you want to add to the APC UPS.