Network Management

AI Agent shows “Unable to determine installation status”

After enabling the AI Agent and enabled the Platform Connect the agent status is showing connected, but an Application Error message appears when the AI Agent preview is started.

First published date

8/6/2026 9:13 PM

Last published date

8/6/2026 9:13 PM

Overview

AI Agent application error where the page shows “Unable to determine installation status.”

Product section

Orion Platform

Cause

The issue can be caused when Platform Connect is configured with an ingestion token instead of an API Access Token.

Resolution

Open the Platform Connect Wizard.
Start the process to update or reconnect the Platform Connect configuration.
Generate a new API Access Token in the SolarWinds Observability tenant.
Use the new API Access Token in the Platform Connect Wizard.
Complete the wizard and allow the connection to finish updating.
Return to the AI Agent page and refresh the page state.

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