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How to remove the link between child and parent tickets in Web Help Desk

This article describes how to unlink a child ticket from it's parent ticket in Web Help Desk

First published date

9/6/2019 3:43 AM

Last published date

9/6/2019 3:43 AM

Overview

Web Help Desk has the option to create a parent and child tickets automatically through Ticket Tasks.. This is not to be confused with tickets that are merged manually from the main ticket page.

Product section

Web Help Desk

Resolution

This procedure will only work if the child and parent tickets were created automatically via Ticket Tasks, and IF the child tickets 'inherit' the details from the parent ticket.

- Go to the child or parent ticket in Web Help Desk
- Scroll down to the 'Linked Parent Ticket'
- At the right panel, click the delete (trash can icon)
- Save

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