Applications Systems

A configured alert is not triggered in the SolarWinds Platform

This article provides brief information and steps to resolve the issue when configured alerts do not trigger, or send emails.

First published date

11/29/2018 10:49 PM

Last published date

3/18/2025 11:36 PM

Overview

When alerts do not trigger or send emails as expected, it's possible the configuration of the trigger conditions may be invalid and this needs to be checked.

Product section

Server Application Monitor

Resolution

Here are some steps to check if the alert is properly configured:

1. Log in to the SolarWinds Platform Web Console and navigate to Alerts & Activity > Alerts > Manage Alerts..
2. Select the alert in question and click Edit.
4. Under the Trigger Condition tab, the correct property to monitor is selected.
    For SAM applications, select APM: Component or APM: Application.
5. For Custom Poller alerts and the poller is returning a table, Custom Node Table Poller should be selected.
6. Check that the correct condition(s) are used in the Condition Groups:
    AND:  All conditions are true in order for the alert to trigger.
    OR:  The alert will trigger if at least one of the conditions is true.
    NOT: The alert will trigger if at least one of the conditions is not true.
    NOT ALL: The alert will trigger if none of the conditions is true.
7. Under the Reset Condition tab, check that the Reset when trigger conditions are no longer true is used.
    This option is used in most cases.
    If a node or an object is to be excluded, this should be done under the Trigger Condition tab.
9. Under the Time of Day tab, check that the alert is configured to trigger any time.
10. Under the Trigger Actions tab, check that at least one Send E-Mail/Page action is added.
11. Check if the correct and valid e-mail address or addresses are provided in the To, Cc, and Bcc fields.
12. Verify the SMTP server settings.

 

If there are still issues with the alert, check the AlertHistoryView table in the database. This contains information regarding each alert trigger or reset.


1. Connect to the SolarWinds Server and go to Start > SolarWinds Platform > Database Manager.
2. Click on Add Orion server.
3. Right-click on SolarWindsOrion database and select New query.
4. To display any e-mail errors, paste the following query and click Execute.
 

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.


SELECT * FROM AlertHistoryView
WHERE ActionTypeID = 'EMail'
AND Message  LIKE '&Fail%'



Check the Message column in the results. This contains the error/s in detail.

You can right-click on a cell with the error, select Copy data and paste the error in Notepad.

If there are any SMTP server errors, this message will help determine the cause of the error.