A SAM template status shows Initial Poll in Progress

11/29/2018 10:49 PM

5/28/2025 7:40 AM

This article provides brief information and steps to resolve the issue when a SAM template has already been assigned but Initial Poll in Progress status still shows after it was successfully added and tested. 

Server Application Monitor

In some cases, the SWIS publish-subscribe notification does not work well between the main and additional poller. In such cases, the AP does not recognize that a new application was created and never schedules a polling job. 

Note: The changes should be done on the additional poller machines.

This is a workaround. Update the SolarWinds.APM.BusinessLayer.dll.config to add  a query change notifier in addition to pub-sub (publish-subscribe). This is not turned on by default since pub-sub works fine in some case. 

 

1. Go to C:\Program Files (x86)\SolarWinds\Orion\APM\SolarWinds.APM.BusinessLayer.dll.config and open the config file using a text editor. 
2. Find the following string:

<apmSettings checkMaintenanceStatusTimer="06:00:00" maintenanceStatusOverdue="2.00:00:00" MaxNumberOfInitialWaitForAppDiscovery="30"></apmSettings>

3. Add the following lines at the end of the string:

useApplicationChangeQueryNotifier="true"

<apmSettings checkMaintenanceStatusTimer="06:00:00" maintenanceStatusOverdue="2.00:00:00" MaxNumberOfInitialWaitForAppDiscovery="30" useApplicationChangeQueryNotifier="true"></apmSettings>

4. Restart the module engine. 

 

• This issue can also happen when one has the old license manager installed on the server but their current version uses a web-based license manager instead and this can cause conflict.
• Please go to control panel and uninstall it.
• You may also refer to the Add Node Application Struck with Error during Polling : Initial Poll in Progress article for related information.

NOTE: If above procedures didn't work, restart the Job Engine v2 and Collector Services.