Tools

403 Forbidden error in the Web Help Desk Console

This article addresses error 403 that displays in the SolarWinds Web Help Desk console.

First published date

10/17/2018 7:56 PM

Last published date

10/17/2018 7:56 PM

Overview

The following error message appears when you access the SolarWinds Web Help Desk console:

403 Forbidden Error

Product section

Web Help Desk

Resolution

  1. Log in to the SolarWinds Web Help Desk server as an administrator.
  2. Navigate to the appropriate WebHelpDesk home directory.
    • Mac OS: Library\WebHelpDesk\conf\
    • Windows: C:\Program Files\WebHelpDesk\conf\
    • Linux: /usr/local/WebHelpDesk/conf
  3. Open the whd.conf file in a text editor (such as Notepad). 
  4. Locate the DEFAULT_PORT or HTTPS_PORT value. 
  5. Verify that a conflict does not exist with the port value.
    1. Open a command prompt as an administrator.
    2. Enter netstat -aon.
    3. Confirm that no other applications are using the port. 
      If a conflict exists, change the DEFAULT_PORT or HTTPS_PORT value to an unused port. 
  6. Check the server firewall to verify that the SolarWinds Web Help Desk port is open.