Network Management

2502 and 2503 error codes when installing or uninstalling NPM

There is a 2502 or 2503 error code displayed when you install or uninstall NPM: The installer encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502. The installer encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503.

First published date

10/17/2018 7:17 PM

Last published date

8/25/2022 1:22 PM

Overview

There is a 2502 or 2503 error code displayed when you install or uninstall NPM:

The installer encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502.
The installer encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503.

Product section

Network Performance Monitor

Cause

Remove EOL

Resolution

If you encounter these errors, please open a ticket with support.
Providing details about the issue can help us resolve it.

You may also use a third-party tool to uninstall the module.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.