New to SolarWinds Products?
Get started quickly as a new SolarWinds customer Get helpful resources, product training, self-guided or assisted onboarding, support – all in one place.
Steps to Success With your New Product
Get started on the right foot with options for self-guided setup or personalized assistance.
Stage 1
Get Started
- Create your Customer Portal login
within 7 days to access your product downloads and license keys. - Download the Customer Success app
Real-time notifications and support cases. - Self-Led Onboarding
View project plans and other onboarding resources for your product. - Product support pages
Bookmark the documentation site.
Stage 2
Manage and Optimize
- Resource Center Library
Access free eLearning videos. - Customer Portal Virtual Classrooms
Sign up for live and on-demand classes, office hours, or Quick Byte videos - SolarWinds Certified Professional program
Get certified!
Stage 3
Additional Support
- Join the THWACK Community
Sign up to become a THWACK IT Community member - Expert Guidance
Paid support for more custom assistance. - Premium Technical Support
Advanced and premium support tiers.