Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Error when approving updates in Patch Manager

Error when approving updates in Patch Manager

Updated April 25, 2018


When you approve updates in the Patch Manager Admin Console, the following error displays: 

Unable to parse approve update item key


All Patch Manager versions


  • This error is typically limited to one WSUS server
  • May be caused by a corrupt WSUS record in the database.  


If this issue affects multiple servers, contact Technical Support.

  1. Log in to the Patch Manager Admin Console.
  2. Expand Enterprise and select Update Services.
  3. Select the WSUS server with the error.
  4. In the Actions pane, click Delete. 
  5. In the Actions pane, click Add or Configure WSUS Server.
  6. Complete the wizard to install a new WSUS server.


Last modified