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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Customer Service > How do I make changes to my SW account

How do I make changes to my SW account

Updated March 14th, 2016


This article provides steps to make changes to your SW account such as your postal address or contacts. 


All SolarWinds licenses



  • Any changes to the account MUST be approved by the Account Admin. If you are unsure who your Account Administrator is, please contact Customer Service.
  • You must have a completed Account Information Update form, signed by the Account Admin.
  • The Admin on the account can send in an email to for approval and updating the account.


  1. Complete all sections of the AIU Form.  The form must be signed by the Account Admin.
  2. Return the completed form to or through a webcase.
  3. Pending there are no issues, the account will be updated by Customer Service and confirmation will be sent to the customer.  Access to the Customer Portal will be provided to the Billing and Business contacts listed on the AIU form.  They will have the ability to add other contacts via the Customer Portal.





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