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Home > Success Center > ipMonitor > ipMonitor Exchange Monitor error: Unable to connect to the remote device

ipMonitor Exchange Monitor error: Unable to connect to the remote device

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The suggested workaround is to assign ipMonitor to use NTLM, instead of Impersonation by performing the following:

  1. Go to Configuration tab.
  2. Click “Credentials List
  3. Click the “MY-sysaudit” credential.
  4. Under “Usage Restrictions”, uncheck all boxes and then only check the following: -Can be used with NTLM Authentication Schemes (Windows NT Lan Manager)
  5. Click OK.
  6. Within the Monitor, click Force Test to verify connection.

 
NOTE: If this Credential is being used by many Monitors, it may be best to create another Credential with the same account information to avoid stressing Monitors that depend on RPC calls.

Last modified
15:23, 13 Nov 2015

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