Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > Unable to log in to the ipMonitor website

Unable to log in to the ipMonitor website

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 11 Votes: 0 Revisions: 8

Environment

ipMonitor version 10.5

Issue

You cannot log into the ipMonitor website. When you attempt to log in, nothing happens other than the login fields clearing.

Cause

Internet Explorer does not support the use of the underscore (_) character in the names of servers. See text and link below:

Cookies on ASP pages are blocked if the server name contains characters that are not supported by Domain Name System (DNS). For example, you cannot use underscore characters (_) in the server name. This behavior is by design. 

http://support.microsoft.com/kb/325192

Resolution

  • Use Chrome or Mozzila FireFox;
  • Remove the underscore from the server name and continue to use Internet Explorer. 
Last modified
19:38, 22 Jun 2016

Tags

Classifications

Public