Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > Test Failed error when testing an SMS Alert in ipMonitor

Test Failed error when testing an SMS Alert in ipMonitor

Table of contents
No headers

When testing the settings of an SMS alert, I receive a "Test Failed" error. (See attached file).



1. Try communicating with the modem using HyperTerminal (hypertrm.exe).


2. When prompted with “Connect Using”, make sure to select “Com 13”.


3. When prompted for port settings, set the following fields to the same values specified within ipMonitor:

Bits per second: 9600

Data Bits: 8

Parity: None

Assuming it connects, run the following commands:




 ***With 1234567890 being the actual phone number of the cell phone.  You must include the double quotes.

4. You should see a “>”, which means it is waiting for text.

5. Type “Hello world” and press Enter.

6. Press Ctrl-Z to terminate the session.

7. Next, verify if the message is received.

Last modified
15:22, 13 Nov 2015