Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > Send an email alert marked as 'Important' in Microsoft Outlook®

Send an email alert marked as 'Important' in Microsoft Outlook®

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 56 Votes: 0 Revisions: 8

Using the Custom Email Alert, you can configure ipMonitor's alerting abilities to mark an email as 'important' when delivered to your Microsoft Outlook mail program. This ensures you'll be able to spot a critical Alert as soon as it arrives, even if other messages are filling up your inbox.
 

To mark an email Alert as 'important' in Microsoft Outlook:

  1. Log in to the ipMonitor Administration interface and click the Alerts menu option.
  2. Click the name of the Profile to which you want to add the Alert.
  3. Click the Add Alert button, and then select Customizable Email from the drop-down menu.
  4. Complete the Identification and Availability sections as desired.
  5. Enter your email address in the Send an Email Message To field within the Alert Parameters section.

important_parameters.gif
 

  1. In the Failure Message, Recovery Message and Information Message fields, add the following content beneath the "date: %rfc822date%" line:

    X-MSMail-priority: high

important_notification.gif 

  1. Click OK to save the Alert.

When triggered by a Monitor, Custom Email Alerts delivered to Microsoft Outlook with these configuration settings will be marked with the 'important' icon: important_email.gif

Last modified
19:37, 22 Jun 2016

Tags

Classifications

Public