Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > Move and upgrade ipMonitor to a new system

Move and upgrade ipMonitor to a new system


This article describes how to upgrade and move or migrate from your ipMonitor to a new system. This example provides steps for upgrading ipMonitor version 8 to version 9.


ipMonitor 8


Upgrade ipMonitor

On the ipMonitor 8 system:

  1. Stop the ipMonitorSrv service.
  2. Copy the ipMonitor 8 installation directory to the new system. This is located in C:\\program files\ipMonitor8\ by default.
  3. Start the ipMonitorSrv service.

On the new system:

  1. Delete the -\ipMonitor8\config\cred\credentials.db file.
  2. Download the full version of ipMonitor 9 from the SolarWinds Customer Portal.
  3. Overwrite the old version copied from the old system with the new downloaded version.

The new version will run as a trial for 21 days with 1000 monitors.

Migrate your credentials

  1. Log in to the ipMonitor 8 web interface.
  2. Click Automation > Maintenance Schedules > Recurring Internal Maintenance.
  3. Verify that Archive ipMonitor Configuration is selected and that a credential is specified in the Backup Credential field.
  4. Click Backup Now.
  5. Copy the backup file to the ipMonitor 9 system and run the -\ipMonitor8\ipm9restore.exe file.
  6. Point it to the backup file and enter the password for the backup credential.

Move your license

  1. Run the ipMonitor 8 Configuration Utility (ipMonitor8\ipm8config.exe) on the old system. 
  2. Click Software Licensing, click Park License, and then complete the wizard.
  3. Run the ipMonitor 9 Configuration Utility (ipMonitor8\ipm9config.exe) on the new system.
  4. Click Software Licensing, click Click here to license, and then complete the wizard.


You can now uninstall the ipMonitor 8 installation.

Last modified
20:00, 26 Apr 2017