Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > MAPI User Experience Error: The remote device timed out before sending a response

MAPI User Experience Error: The remote device timed out before sending a response

Table of contents
No headers

To Resolve:

Create a "user" that is a member of the Local Administrator's group on the ipMonitor system.

Then, try the following exercise to see if ipmext_mapi.exe successfully deletes the email:

  1. Run the Exchange Round Trip Wizard in order to have it send a test email.
  2. Login to the ipMonitor system as the user.
  3. Open the email from within Outlook and copy the subject of the email received.
  4. Open a CMD prompt.
  5. Go to the \program files\solarwinds\ipmonitor\ directory.
  6. Type the following command:

  7. ipmext_mapi.exe -s "[subject]" -t 300000 ***Replace [subject] with the copied subject line***

  8. Press Enter.
Last modified
15:23, 13 Nov 2015

Tags

Classifications

Public