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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > ipMonitor upgrade failed

ipMonitor upgrade failed

Created by Brian Kyle, last modified by Ernie.Fran on Oct 20, 2017

Views: 606 Votes: 0 Revisions: 6

Overview

After upgrading to ipMonitor version 10.8.2, the older version is still shown.

Environment

ipMonitor 10.8.2 upgrade.

Cause 

This is due to the failed uninstallation of the previous version.

Resolution

  1. Backup the \ipMonitor\config directory to your local drive.
  2. Uninstall ipMonitor.
    Note: It will show as 10.8, but will still be the older version.
  3. Install 10.8.2 to the current ipMonitor directory. Refer to the Administrator Guide.
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