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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > ipMonitor Exchange Monitor error: Unable to connect to the remote device

ipMonitor Exchange Monitor error: Unable to connect to the remote device

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The suggested workaround is to assign ipMonitor to use NTLM, instead of Impersonation by performing the following:

  1. Go to Configuration tab.
  2. Click “Credentials List
  3. Click the “MY-sysaudit” credential.
  4. Under “Usage Restrictions”, uncheck all boxes and then only check the following: -Can be used with NTLM Authentication Schemes (Windows NT Lan Manager)
  5. Click OK.
  6. Within the Monitor, click Force Test to verify connection.

NOTE: If this Credential is being used by many Monitors, it may be best to create another Credential with the same account information to avoid stressing Monitors that depend on RPC calls.

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