Submit a ticketCall us

WebinarFREE IT Monitoring Webcast

Don’t miss out on our webcast, Essential IT Monitoring with SolarWinds ipMonitor, where we will show you how to keep an eye on your IT environment from one centralized, affordable, and lightweight monitoring tool: SolarWinds® ipMonitor®.

Register now.

Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > ipMonitor Exchange Monitor displays a connection error

ipMonitor Exchange Monitor displays a connection error

Updated September 25, 2018

Overview

The ipMonitor Exchange Monitor displays the following error:

Unable to connect to the remote device.

Environment

  • All ipMonitor versions

Cause

Unknown

Workaround

Assign ipMonitor to use NTLM instead of impersonation.

  1. Log in to the ipMonitor Web Console.
  2. Click the Configuration tab and select Credentials List.
  3. Click the MY-sysaudit credential.

    If this Credential is being used by several monitors, create a separate credential with the same account information. This will avoid stressing monitors that depend on RPC calls.

  4. Under Usage Restrictions, de-select all options except Can be used with NTLM Authentication Schemes (Windows NT Lan Manager).
  5. Click OK.
  6. Click Force Test to verify the connection.
Last modified

Tags

Classifications

Public