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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > Renew your ipMonitor license

Renew your ipMonitor license

Updated November 6, 2018

Overview

This article describes how to enter a new activation key that you obtain through the Customer Portal.

Environment

  • ipMonitor version 10 and later
  • All Windows versions

Steps

If you do not know your SolarWinds Customer ID and password or individual profile details, contact Customer Support and submit a ticket.

Locate your activation key

  1. Log in to the Customer Portal using your Customer ID and password or your individual user account information.
  2. Click Licenses > License Management. 
  3. Click [+] next to ipMonitor v10 to display your activation key.
  4. Copy your unregistered activation key to Notepad. 
  5. Log out of the Customer Portal. 
  6. Update your license using the ipMonitor configuration program or the SolarWinds License Manager.

Update your license using the ipMonitor configuration program

  1. Go to Start > Programs > Solarwinds ipMonitor > Configure ipMonitor.
  2. Click Software Licensing.
  3. Click Enter new License Key.
  4. Enter the new activation key, and click Next.
  5. Enter your information and click Next.
  6. Restart the ipMonitorSrv service.

Update your license using the SolarWinds License Manager

  1. Go to Start > Program > Solarwinds > Solarwinds License Manager.
  2. Select the ipMonitor product, and click Renew.
  3. In the new window, click Upgrade.
  4. Enter the new activation key, and click Next.
  5. Enter your information and click Next.
  6. Restart the ipMonitorSrv service.

 

 

 

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