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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > Orphan credentials due to account password reset

Orphan credentials due to account password reset

Created by Interspire Import, last modified by Karen Valdellon on Mar 20, 2017

Views: 978 Votes: 0 Revisions: 10

Overview

ipMonitor Administrators have the ability to reset any account password in the Account List section of the Configuration tab. Doing so intentionally orphans any credentials owned by the account. This is a security precaution that prevents another ipMonitor administrator from hijacking another account's credentials for his own use. This article provides steps to avoid orphaning the credentials owned by the account.

Environment

All ipMonitor versions

Resolution

To avoid orphaning the credentials owned by an account, you must log in to ipMonitor as that account and change the account password in the My Settings section of the Configuration tab. If the password for the account in question is forgotten or unknown, there is no way to avoid this.

 

After the password has been reset or the account has been deleted, each orphaned credential must be reinitialized:

  1. Go to Configuration > Credentials List.
  2. Click one of the orphaned credentials.
  3. At the top of the settings page, click Reinitialize.
  4. Enter the account name and password.
  5. Select the options for Usage Restrictions based on what the credential is used for.
    Note: Selecting all options does not work.
  6. Click OK.
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