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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > Failure to restart a service via ipMonitor

Failure to restart a service via ipMonitor

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The first thing to do is open the Service Restart Action via “Configuration -> Alert List” and click the “Force Test” button above it. If this fails, the following steps are recommended:

1. On the ipMonitor system, open a cmd prompt.

2. Type the following command:

runas /user:[domain\user] cmd.exe

***where "[domain\user]" represents the account used by the Credential assigned to the Restart Service action.

3. Enter the password when prompted.

4. Within the new CMD window, enter the following command:

sc \\[remotesys] stop [servicename]

***Where [remotesys] is the system hosting the service you wish to restart.
***Where [servicename] is the service you are attempting to control via ipMonitor.

Did the service on the remote system stop?

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