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Home > Success Center > ipMonitor > ipMonitor - Knowledgebase Articles > Credentials are orphaned when restarting the ipMonitorSrv service

Credentials are orphaned when restarting the ipMonitorSrv service

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This is normally fixed with the following steps:

1. Stop the ipMonitorSrv service from the Services Applet.

2. Open the ".\ipMonitor\config\cred" directory and delete the "credentials.db" file.

3. Open the ipMonitor Configuration utility but do not start the service.

4. Click on "Service Settings", select "LocalSystem" and save the changes but do not start the service.

5. Open a "cmd.exe" prompt, navigate to the ipMonitor directory and enter

ipm9config -firstrun

Click the "Next" for each stage of the first run wizard, unless you are prompted to enter information when "Next" is clicked.

6. After the "first run" wizard completes, open the ipMonitor Configuration utility, click "Service Settings" and select "This Account" if the service should run under a specific account. Save settings and click "Yes" to add any required permissions.

7. Start the ipMonitorSrv service if it is not currently running from the Services Applet.

8. Log in to the web interface, click on "Configureation -> Credentials list" and verify that the warning message above the Credential list is absent.

9. You will need to re-initialize each credential by clicking on the "Credential Name" and performing the following actions.

a. Click the "Re-initialize" button.
b. Under Sensitive Data, click "Enable" for the "Account" and enter the account. Be sure to use the format DOMAIN\username if a domain account is impersonated.
c. Click "Enable" for the "Password" field, then enter and verify the password.
d. Click "OK" at the bottom of the window to save.

10. Restart the ipMonitorSrv service to verify that Credentials database access is retained.

Using the above instructions, are you able to restore your credentials database?

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