The first thing to do is open the Service Restart Action via “Configuration -> Alert List” and click the “Force Test” button above it. If this fails, the following steps are recommended:
1. On the ipMonitor system, open a cmd prompt.
2. Type the following command:
runas /user:[domain\user] cmd.exe
***where "[domain\user]" represents the account used by the Credential assigned to the Restart Service action.
3. Enter the password when prompted.
4. Within the new CMD window, enter the following command:
sc \\[remotesys] stop [servicename]
***Where [remotesys] is the system hosting the service you wish to restart.
***Where [servicename] is the service you are attempting to control via ipMonitor.
Did the service on the remote system stop?