Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > ipMonitor > Dual site codes

Dual site codes

Table of contents
No headers

When the ipMonitor Web Interface says "Trial expired" and the Software Licensing section of the ipMonitor Configuration utility says the installation is licensed, you likely have a dual site code issue. In order to confirm this, compare the Site Codes between the 2 dialogues. If they are different, you need to perform the following:

1. Get the client to stop the ipMonitorSrv service and email you 3 things:

-Screenshot of "Trial expired" page.
-Screenshot of Software Licensing section of ipMonitor configuration program.
-The file \ipMonitor\ipmonitor9.lf

Note: Ensure that the ipMonitorSrv service remains stopped while you work on this.

2. Open a cmd prompt.
3. Go to the \SWKey\PLUS\ directory.
4. Type "v9swkeydecode.exe [SiteCode]"

Run this twice. Once for the site code within the "Software Licensing" screenshot and another time for the Site Code within "Trial Expired" screenshot.

This will provide you with 2 different computer IDs.

4. Run \SWKey\PLUS\lfedit.exe.
5. Click "File -> Open"
6. Set the product definition to "ipMonitor 9".
7. Browse to the lf file provided by the client and click "open".
8. Go to the "Authorized Computers" tab
9. Ensure that the existing computer ID matches one of the computer IDs gathered and add the other.
10. Save the file and resend it to the client.
11. Get client to save the file in root of ipMonitor installation directory, replacing the existing lf file and then start the ipMonitorSrv service.

See if the client can login now.

Last modified
19:15, 11 Oct 2015