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Home > Success Center > Web Performance Monitor (WPM) > WPM cannot include the selected certificate in the recording because the private key cannot be exported

WPM cannot include the selected certificate in the recording because the private key cannot be exported

Updated March 14, 2017

Overview

This article will provide solution for the issue were the WPM recorder is getting a warning message when importing a 3rd party certificate:

WPM cannot include the selected certificate in the recording because the private key cannot be exported. Import the certificate locally with a private key that can be exported or install the certificate on all computers where that recording will be played.

 

Environment

WPM 2.2.x

Cause 

The installed certificate on the WPM recorder machine does not have the option to allow the primary key to be exportable.

Resolution

  1. Install the certificate of the website to be monitored on where you are running the WPM recorder.
    Note: the certificate must be in .pfx format. This format includes the primary key as part of the certificate export of the WPM recorder.
  2. Include the 'Mark this key as exportable' option. This will allow the WPM recorder to export the primary key of the certificate. See the option below:
    Note: make sure that you select the two options below:
  3. Install the certificate on the Personal, Trusted root certificate authority, Enterprise trust, and Trusted publishers store.
  4. Re-run the WPM recorder and add the selected certificate. You should not get the error this time.
 

 

Last modified
18:48, 13 Mar 2017

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