Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Web Performance Monitor (WPM) > WPM Web Console shows status as Not played yet

WPM Web Console shows status as Not played yet

Updated July 4th, 2017


When viewing steps through the WPM Web Console, the status is shown as Not played yet.


  • WPM 2.2 and earlier
  • SEUM


This occurs due to any of the following administrative rights issues:

  • The domain policy does not allow local non-administrator accounts to log in to the computer with the WPM player.
  • The service does not have the correct passwords for the user accounts in the configuration files.


Domain policy issue

  1. Open Windows Computer Management (compmgmt.msc).
  2. Expand Configuration > Local Users and Groups and click Users.
  3. Double click one of the SEUM-User-* accounts and go to the Member Of tab.
  4. Click Add and add the Administrators group.
  5. Repeat this for all the SEUM-User-* accounts.

Incorrect passwords in configuration

  1. Open a remote desktop session to the system with the problematic WPM Player.
  2. Open a Run prompt and enter services.msc.
  3. Stop the following services:
    • SolarWinds WPM Playback Player
    • SolarWinds WPM Playback Player Proxy
  4. Open another Run prompt and enter lusrmgr.msc.
  5. Go to Users and delete all SEUM-User-xx accounts.
  6. Open another Run prompt and enter appwiz.cpl.
  7. Locate and run a repair on SolarWinds Web Performance Monitor Transaction Player v2.2 to recreate the user accounts.



Last modified
16:32, 4 Jul 2017