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Home > Success Center > Web Performance Monitor (WPM) > WPM Web Console shows status as Not played yet

WPM Web Console shows status as Not played yet

Updated July 24, 2017

Overview

When viewing steps through the WPM Web Console, the status is shown as Not played yet.

 

 

In the AgentWorker_v2_2_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX_[XXXX].log file (default location: C:\ProgramData\Solarwinds\Logs\SEUM on the agent), events similar to the following may be found:

ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessLauncher - Error launching worker process.
System.Exception: Error launching worker process. Error: process creation error. System error: 0x2e4

Environment

  • WPM 2.2 and earlier
  • SEUM

Cause 

This occurs due to any of the following issues:

  • The domain policy does not allow local non-administrator accounts to log in to the computer with the WPM player.
  • The service does not have the correct passwords for the user accounts in the configuration files.

Resolution

Domain policy restricts user login

Solution 1

Configure the Local Group Policy or Domain Policy affecting the client to allow local logins for the player accounts:

  1. Expand Computer Configuration > Windows Settings > Security Settings >Local Policies >User Rights Assignment.
  2. Double-click the "Allow log on locally" option.
  3. Add the SEUM-User-* accounts, or the local group SolarWinds-SEUM-User.
  4. Save and apply the Group Policy changes.

Screenshot property of © 2017 Microsoft.

Solution 2

  1. Open Windows Computer Management (compmgmt.msc).
  2. Expand Configuration > Local Users and Groups and click Users.
  3. Double-click one of the SEUM-User-* accounts, and go to the Member Of tab.
  4. Click Add and add the Administrators group.
  5. Repeat this for all the SEUM-User-* accounts.

Incorrect passwords in configuration

  1. Open a remote desktop session to the system with the problematic WPM Player.
  2. Open a Run prompt and enter services.msc.
  3. Stop the following services:
    • SolarWinds WPM Playback Player
    • SolarWinds WPM Playback Player Proxy
  4. Open another Run prompt and enter lusrmgr.msc.
  5. Go to Users and delete all SEUM-User-xx accounts.
  6. Open another Run prompt and enter appwiz.cpl.
  7. Locate and run a repair on SolarWinds Web Performance Monitor Transaction Player v2.2 to recreate the user accounts.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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