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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Performance Monitor (WPM) > WPM Playback Player service stops

WPM Playback Player service stops

Updated March 14, 2017


The WPM Playback Player service stops and transactions will not run.

FATAL SolarWinds.SEUM.Agent.Service.AgentService - Error starting service.
System.InvalidOperationException: Agent service is unable to operate without available worker user accounts.


All WPM versions


  1. Go to Control Panel > Users Accounts > Manage User Accounts.
  2. Delete all seum-usersXXX.
  3. Restart the WPM Playback Player service.

Note: The user accounts will automatically be re-created.


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