Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Performance Monitor (WPM) > WPM Documentation > Additional Resources > WPM 2.2.1 Hotfix 4

WPM 2.2.1 Hotfix 4

Created by Nigel, last modified by Nigel on Nov 01, 2017

Views: 149 Votes: 0 Revisions: 4

Updated 10/13/17

Fixed issues

This hotfix addresses an issue in WPM 2.2.1 where WPM players on the WPM server and all additional pollers are unable to find the required certificate for playback imported from recordings in the certificate dialog window. 

This is because the imported certificate 'subject' property contains additional values like ", OU=XXXX, OU=PKI, OU=XXX, O=Company, C=US", which were not present in the certificate that was installed manually.

Environment

  • WPM 2.2.1

Notes

Download the hotfix from https://customerportal.solarwinds.com/HotFixes.

 

This hotfix contains a single file, PlaybackPlayer.exe, which must be installed on the primary WPM server.

Installation instructions

  1. Back up the file PlaybackPlayer.exe to a folder outside of the Orion folder structure. 
    It is usually found in these directories: 
    * C:\Program Files(x86)\SolarWinds\Orion\SEUM\Installers
    *  C:\inetpub\SolarWinds\Orion\SEM\Installers
  2. Stop the SolarWinds Orion Module Engine service.
  3. Replace the file PlaybackPlayer.exe in the following directories with the version from this archive.

       * C:\Program Files (x86)\SolarWinds\Orion\SEUM\Installers
       * C:\inetpub\SolarWinds\Orion\SEUM\Installers   

  1. Start the SolarWinds Orion Module Engine service.

Result

All WPM players will be automatically upgraded to version 2.2.1.444 for all additional pollers and the WPM server.

Uninstallation instructions

On the primary WPM server:

  1. Stop the SolarWinds Orion Module Engine service.
  2. Restore the PlaybackPlayer.exe from the backup you created during installation in those directories:

      * C:\Program Files (x86)\SolarWinds\Orion\SEUM\Installers
      * C:\inetpub\SolarWinds\Orion\SEUM\Installers 

  1. Start the SolarWinds Orion Module Engine service.

On the primary WPM Server and any additional poller:
   WARNING: A reboot of a machine may be required!

 

  1. Stop the SolarWinds WPM Playback Player service and any running SolarWinds WPM Recorder instances.
  2. Open Control Panel > Programs and Features.
  3. Find and select SolarWinds Web Performance Monitor Transaction Player v.2.2 in the list.
  4. Click Uninstall.
  5. Restore the SolarWinds Web Performance Monitor Transaction Player v.2.2 to the previous version by manually running an installation of PlaybackPlayer.exe from the backup you created during installation.
  6. Follow the installation wizard instructions.
  7. Start the SolarWinds WPM Playback Player service.
  8. Repeat this procedure from step 2.1 on every additional poller.

-----------------------------------------------------------------------------------                              
For more information, contact SolarWinds Technical Support at 
/Success_Center/Working_With_Support
 

Last modified

Tags

Classifications

(not set)