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Home > Success Center > Web Performance Monitor (WPM) > Unknown status on Transactions due to SWIS v2 faulted state

Unknown status on Transactions due to SWIS v2 faulted state

Created by Roger Lofamia, last modified by MindTouch on Jun 23, 2016

Views: 778 Votes: 0 Revisions: 6

Overview

This article provides resolution to WPM Transactions that changed statuses to Unknown with no apparent reason.

Environment

WPM 2.2.0

Cause 

The assigned player for the affected transactions is unable to play the transaction playback request. The player is set for Server Initiated Communication.

Resolution

  1. Restart the WPM player and player proxy services on the Orion server (where WPM module is installed).
  2. Assign the player back to the Orion main poller. 
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