Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Web Performance Monitor (WPM) > Unable to assign transaction monitor to player

Unable to assign transaction monitor to player

Updated: August 4, 2016

Overview

This article describes the issue when you are unable to assign saved transaction to WPM player and you get this log error:

2016-08-02 15:19:49,246 [PlaybackDispatcher] ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - Unable to create worker process. Trying again.
SolarWinds.SEUM.Agent.Exceptions.AgentException: Error connecting to worker process 74012f54-e7c2-43c1-86d1-c46716235cae. Unable to connect to worker after 30000.
   at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessWCFProxy.Connect(Boolean launchProcess)
   at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessWCFProxy..ctor(String userName, String domain, String password, Int32 sessionId)
   at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessFactory.CreateWorkerProcess(String username, String domainOrMachine, String password, Int32 sessionId)
   at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager.AddWorkerProcess(String username, String domainOrMachine, String password, Boolean runInInteractiveSession)

Environment

All versions of WPM

 

Cause 

This is due to seum-userxxx permission.

Resolution

The Domain policy forbids non-administrator local accounts to log into the computer with the SEUM player. To fix this:

  1. Modify the SEUM user account that is experiencing this issue to be a local admin (add to local administrators group). 
  2. Navigate to Control Panel > User Accounts > Manage User Accounts.
  3. Select SEUM User > Properties > Group Membership.

 

Last modified
22:40, 3 Aug 2016

Tags

Classifications

Public