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Home > Success Center > Web Performance Monitor (WPM) > Transactions fail to play due to worker process errors on Player server

Transactions fail to play due to worker process errors on Player server

Created by Roger Lofamia, last modified by Aileen de Lara_ret on Jul 27, 2016

Views: 115 Votes: 1 Revisions: 3

Updated July 27, 2016

Overview

This article provides brief information and a resolution to the issue when the transactions assigned on a player is unable to playback. The transactions appear to be in an Unknown state. 

 

Environment

WPM version 2.x

 

Cause 

The Player businesslayer logs. shows that the player SEUM_users has no permission to create worker process. See error logs below:


2016-07-12 14:46:57,533 [PlaybackDispatcher] ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessLauncher - Error launching worker process.
System.Exception: Error launching worker process. Error: logon error. System error: 0x569

2016-07-12 14:46:57,533 [PlaybackDispatcher] ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - Unable to create worker process. Trying again.
SolarWinds.SEUM.Agent.Exceptions.AgentException: Unable to launch worker process 127f9db8-584d-4fa6-8f3b-35a07c15f883

2016-07-12 14:46:57,533 [PlaybackDispatcher] ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - Unable to create worker process after 3 retries.

2016-07-12 14:46:57,533 [PlaybackDispatcher] ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - No available user account to start new worker process.

Resolution

Add all of the SEUM_user accounts on the local administrator group on the player server.

The player server is added on their domain. GPO is applied preventing the WPM services from using the SEUM_user accounts of certain task like creating the worker processes.

 

 

 

Last modified
19:13, 26 Jul 2016

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