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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Step Untitled failed: Unauthorized

Updated March 9, 2017


Transaction status appears as Down and has the following error message:

Step Untitled failed: Unauthorized


All WPM versions


Single Sign On issue.



  1. Stop the player service.
  2. Navigate to C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player (this location may be different if the player was installed elsewhere).
  3. Backup and edit the SolarWinds.SEUM.Agent.Service.exe.config file.
  4. Locate the line with: <agentConfiguration />.
  5. Change it to read: <agentConfiguration maxPlaybacksPerWorker="1" />.
  6. Backup and edit the SolarWinds.SEUM.Agent.Worker.exe.config file.
  7. Locate the line with: <playerConfiguration />.
  8. Change it to read: <playerConfiguration pendingRequestsWaitTimeMs="300" />.
  9. Start the player service.


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