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Home > Success Center > Web Performance Monitor (WPM) > Step Untitled failed: Unauthorized

Step Untitled failed: Unauthorized

Updated March 9, 2017

Overview

Transaction status appears as Down and has the following error message:

Step Untitled failed: Unauthorized

Environment

All WPM versions

Cause 

Single Sign On issue.

Resolution

 

  1. Stop the player service.
  2. Navigate to C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player (this location may be different if the player was installed elsewhere).
  3. Backup and edit the SolarWinds.SEUM.Agent.Service.exe.config file.
  4. Locate the line with: <agentConfiguration />.
  5. Change it to read: <agentConfiguration maxPlaybacksPerWorker="1" />.
  6. Backup and edit the SolarWinds.SEUM.Agent.Worker.exe.config file.
  7. Locate the line with: <playerConfiguration />.
  8. Change it to read: <playerConfiguration pendingRequestsWaitTimeMs="300" />.
  9. Start the player service.
 

 

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Public