Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Performance Monitor (WPM) > Single Sign-On (SSO) transactions are failing

Single Sign-On (SSO) transactions are failing

Created by Mindy.Kerber, last modified by MindTouch on Jun 23, 2016

Views: 1,067 Votes: 0 Revisions: 5

Overview

Single Sign-on (SSO) transactions are failing.  Follow these steps to get the recordings and playbacks to work properly.

Environment

  • All WPM versions

Resolution

The following is a list of steps to take for recordings and playbacks to work properly: 

For the player:

  1. Stop the player service.
  2. Navigate to C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player (this location may be different if the player was installed elsewhere).
  3. Backup and edit SolarWinds.SEUM.Agent.Service.exe.config.
  4. Locate the line with: <agentConfiguration />.
  5. Change it to read: <agentConfiguration maxPlaybacksPerWorker="1" />.
  6. Backup and edit SolarWinds.SEUM.Agent.Worker.exe.config.
  7. Locate the line with: <playerConfiguration />.
  8. Change it to read: <playerConfiguration pendingRequestsWaitTimeMs="300" />.
  9. Start the player service.

For the recorder:

  1. Close the recorder if it is running.
  2. Navigate to C:\Program Files (x86)\SolarWinds\Orion\SEUM\Recorder (the location may be different if the recorder was installed elsewhere).
  3. Backup and edit SolarWinds.SEUM.Recorder.exe.config
  4. Locate the line with: <playerConfiguration />.
  5. Change it to read: <playerConfiguration pendingRequestsWaitTimeMs="300" />.
  6. You can now use the recorder with modified settings.

 

Last modified

Tags

Classifications

Public