Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Performance Monitor (WPM) > Limit All Locations resource for account for specific locations

Limit All Locations resource for account for specific locations

Table of contents
Created by Harry Griffiths, last modified by MindTouch on Jun 23, 2016

Views: 7 Votes: 0 Revisions: 7

Overview

This article provides steps to limit all location resource for account in specific locations. 

The All Locations resource belongs the WPM summary view. If you prefer to limit particular accounts to see certain locations, follow the steps below. 

Note: Account limitations for WPM transactions will not limit the All Locations resource.

Environment

All WPM versions

Steps

Note: This is a default view, so please create a unique WPM summary view for this customer. This will help you select particular resources for the customer.

 

1. Go to your Web Console, and click Settings > Manage Views.

2. Select WPM summary and click Copy.

3. Go back and edit this copied view.  Rename it with your customer account name WPM summary view.

4. Go to your Web Console, and then click Settings > Manage Accounts > Edit.

5. Click Allow customization rights temporarily.

6. Expand WPM section and select the customer account named WPM summary view.

7. Click Submit.

8. Go to your Web Console, click  Settings > Manage Views. 

9. Select WPM Summary and edit it.

10. Find All locations resource and click edit.

You can use SWQL filters to limit the locations you wish to select for this customer.

Example: 

Agents.Name = 'LOCATION1' OR Agents.Name = 'LOCATION2' OR Agents.Name = 'LOCATION3'

Replacing Location with the name of the location or agent you wish this to see.

 

You can find a list of current location by opening database manager and running this query:

SELECT TOP 1000 * FROM [dbo].[SEUM_Agents]

 

When you have achieved your target resources for the view:

1. Go to your Web Console, and click Settings > Manage Accounts, and then select Edit.

2. Disable allow customization rights and any other access you want to restrict.

 

See the following for more information:

How to Use SWQL

Disable or limit view transactions to certain accounts

 

 

 

 

Last modified

Tags

Classifications

Public