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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > Website encounters an error where the user login and password are incorrect

Website encounters an error where the user login and password are incorrect

Created by Roger Lofamia, last modified by Caroline Juszczak on Feb 05, 2018

Views: 1,006 Votes: 0 Revisions: 8

Overview

This article provides the resolution for an issue where the WPM recording on the login page encounters an error with the username and password indicating that both are incorrect.

Environment

WPM 2.2.0

Cause 

This is because the username, password, and sign-in button of the login page is non-html.

Resolution

  1. Create new recording.
  2. Enable x/y coordinates.
  3. Save the recording.
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