Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > WPM Transactions Fail to Play - 'ERROR LOGON TYPE NOT GRANTED - Logon Failure'

WPM Transactions Fail to Play - 'ERROR LOGON TYPE NOT GRANTED - Logon Failure'

Table of contents
No headers
Created by Interspire Import, last modified by carolyn.mazenko on May 03, 2018

Views: 1,113 Votes: 3 Revisions: 15

Updated May 3, 2018



The player service is unable to start the worker processes and it fails with the following error:
ERROR_LOGON_TYPE_NOT_GRANTED - Logon failure: the user has not been granted the requested logon type at this computer. 


The security policy was changed that limited the 'log on locally' permissions.


  1. Check whether the user account 'SEUM-User' has permissions to log on locally. See Use domain accounts in Web Performance Monitor.
  2. If not, change the limitations for the user accounts. See Editing User Accounts.


Note: It is also important to check that the player service is running as "Local System" rather than logging in to a specific user account.

Last modified