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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > WPM Transactions Fail to Play - 'ERROR LOGON TYPE NOT GRANTED - Logon Failure'

WPM Transactions Fail to Play - 'ERROR LOGON TYPE NOT GRANTED - Logon Failure'

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Created by Interspire Import, last modified by carolyn.mazenko on May 03, 2018

Views: 1,010 Votes: 3 Revisions: 15

Updated May 3, 2018



The player service is unable to start the worker processes and it fails with the following error:
ERROR_LOGON_TYPE_NOT_GRANTED - Logon failure: the user has not been granted the requested logon type at this computer. 


The security policy was changed that limited the 'log on locally' permissions.


  1. Check whether the user account 'SEUM-User' has permissions to log on locally. See Use domain accounts in Web Performance Monitor.
  2. If not, change the limitations for the user accounts. See Editing User Accounts.


Note: It is also important to check that the player service is running as "Local System" rather than logging in to a specific user account.

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