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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > WPM Playback Player service stops

WPM Playback Player service stops

Updated March 14, 2017

Overview

The WPM Playback Player service stops and transactions will not run.

There are 2 possible errors you might receive:

Error:
FATAL SolarWinds.SEUM.Agent.Service.AgentService - Error starting service.
System.InvalidOperationException: Agent service is unable to operate without available worker user accounts.

Error:

ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - Error creating user account for Agent.System.DirectoryServices.AccountManagement.PrincipalOperationException: Logon failure: the user has not been granted the requested logon type at this computer.

Environment

All WPM versions

Resolution

  1. Go to Control Panel > Users Accounts > Manage User Accounts.
  2. Delete all seum-usersXXX.
  3. Restart the WPM Playback Player service.

Note: The user accounts will automatically be re-created.

 

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