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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > Unable to access WPM dashboard

Unable to access WPM dashboard

Updated: May 8, 2018

Overview

After the Orion Platform and modules are migrated, the WPM dashboard page will not load. Other modules pages in Orion Web Console open without any problem.

Logs contain messages similar to the ones below. 

Seum.businesslayer.log

2018-02-12 15:42:02,917 [Main] ERROR SolarWinds.Orion.Common.SWEventLogging - Service was unable to open new database connection when requested.

SqlException: A connection was successfully established with the server, but then an error occurred during the login process. (provider: Named Pipes Provider, error: 0 - No process is on the other end of the pipe.) Connection string - Data Source=Server\SLRWNDS;Initial Catalog=SolarWindsOrion;Integrated Security=True;Persist Security Info=False;Max Pool Size=1000;Connect Timeout=20;Load Balance Timeout=120;Packet Size=4096;Application Name=SolarWinds.BusinessLayerHost@domain-SolarWinds.SEUM.BusinessLayer.dll;Workstation ID=OWWCONPNPM02

2018-02-12 15:42:02,917 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:42:33,105 [Main] ERROR SolarWinds.Orion.Common.SWEventLogging - Service was unable to open new database connection when requested.

SqlException: Login failed for user 'Solarwinds\OWWCONPNPM02$'.

Connection string - Data Source=Solarwinds\SLRWNDS;Initial Catalog=SolarWindsOrion;Integrated Security=True;Persist Security Info=False;Max Pool Size=1000;Connect Timeout=20;Load Balance Timeout=120;Packet Size=4096;Application Name=SolarWinds.BusinessLayerHost@domain-SolarWinds.SEUM.BusinessLayer.dll;Workstation ID=Solarwinds

2018-02-12 15:42:33,105 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:43:03,152 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:43:33,184 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:44:03,201 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:44:33,248 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:45:03,264 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:45:33,295 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:46:03,311 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:46:33,343 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

2018-02-12 15:47:03,361 [Main] WARN SolarWinds.Orion.Common.SWEventLogging - WPM Service [OWWCONPNPM02] Database connection verification failed

 

Orion Weblog

2018-02-12 15:44:15,920 [46] (14) ERROR Orion_SEUM_Controls_LicenseChecker - (null) Unable to connect to Business layer to validate license

SolarWinds.SEUM.Common.SEUMBusinessLayerException: There was no response from the WPM Service Engine located at "OrionServer:17777".

at SolarWinds.SEUM.Common.BusinessLayerFactory.Create(String serverName, String port, Boolean throwOnError, Boolean cacheProxy)

at SolarWinds.SEUM.Common.BusinessLayerFactory.Create(Boolean throwOnError)

at Orion_SEUM_Controls_LicenseChecker.Page_Load(Object sender, EventArgs e)

2018-02-12 15:44:15,966 [46] (14) ERROR SolarWinds.Orion.Web.InformationService.InformationServiceProxy - (null) Login failed for user 'Solarwinds\OWWCONPNPM02$'.

System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.

Login failed for user 'Solarwinds\OWWCONPNPM02$'. (Fault Detail is equal to InfoServiceFaultContract [ System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'Solarwinds\OWWCONPNPM02$'.

Environment

  • WPM, all versions

Cause 

A different Database User account is being used by the WPM service to connect to the Orion SQL Server database.

Resolution

Run the Configuration Wizard and select or create a new user for the Orion Database connection.

OR

Perform the workaround listed here:

https://support.solarwinds.com/Succe...ase_connection

 

 

 

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