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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > Recorder and Playback options do not function after an IE v11 pgrade

Recorder and Playback options do not function after an IE v11 pgrade

Created by Kevin Sperrazza, last modified by MindTouch on Jun 23, 2016

Views: 684 Votes: 0 Revisions: 4

Overview

This article provides brief information and steps to resolve the issue when the Recorder and Playback options do not function after an Internet Explorer v11 upgrade. 

Environment

WPM version 2.1 or later

Cause 

The issue is caused by incompatibility of some websites with IE 11.

 

Resolution

Warning: SolarWinds strongly recommends that you create a full backup of your registry. The following procedure may create permanent changes. 

 

1. Run regedit.

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\.

 

Note: Apply Steps 3 and 4 to all locations having a Record and Playback issue.

3. Change the decimal value of SolarWinds.SEUM.Recorder.exe from 11000 to 10001.This should allow the recording.

4.  Change  the decimal value of SolarWinds.SEUM.Agent.Worker.exe from 11000 to 10001. This should allow the agent to play any transaction. 

5. Restart the WPM Playback player and WPM Playback proxy service using the Orion Service Manager. 

 

 

 

 

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