Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > Playback misses the Menu Bar Selection

Playback misses the Menu Bar Selection

Created by Harry Griffiths, last modified by Harry Griffiths on Jun 15, 2017

Views: 590 Votes: 1 Revisions: 4

Overview

This article provides brief information and steps to resolve the issue when the playback misses the website menu bar selection that was part of the steps in the transaction. 

 

After recording, the playback actually misses the website menu bar selection that was part of the steps in the transaction

Environment

All WPM versions

 

Cause 

 The menu during playback did not have enough time to load so the playback may click into the background instead of the menu. You may also want to change the step to XY capture mode.

Resolution

  1. Verify in the actions timeline to see if the step has a wait action at the end.
     
  2. Try adding a time wait for the step from 50ms to 1 second. The default timeout threshold for pages in a WPM transaction is 30 seconds. If you need to specify a longer time to wait, you can insert a Wait command before or after an action. These Wait times are not included in the recorded time for the transactions.

    a. Right-click on the action before or after which you want to insert a pause.

    b. Select Insert Wait above or Insert Wait below.

    c. Select the time to wait, and click OK.

  3. If you still have issues, you should try to use XY mode capture for the menu bar drop down. See here for more information on this. WPM XY Capture Mode

 

 

 

 

 

 

Last modified

Tags

Classifications

Public