Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > In WPM, website login works while recording but fails during playback

In WPM, website login works while recording but fails during playback

Table of contents
Created by Shane Robinson, last modified by MindTouch on Jun 23, 2016

Views: 1,160 Votes: 0 Revisions: 5

Overview

 In some situations, a recording of a website login may record steps properly, but when played back in the Recorder, it fails to complete the steps.

Cause 

This can happen if the website fails to detect the standard input of text into the given fields or activation of the login button.

Resolution

Use XY capture mode to record the input of the username/password and click of the login button. This simulates actual keyboard and mouse events which the standard input does not do.

WPMrecorder.png

 

 

Last modified

Tags

Classifications

Public