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Home > Success Center > Web Performance Monitor (WPM) > WPM - Knowledgebase Articles > After you install or upgrade WPM, website format is not displayed correctly

After you install or upgrade WPM, website format is not displayed correctly

Updated December 12th 2018

Overview

After you install or upgrade WPM you may find the web pages you try to record or play back are no longer working correctly. The format may be incorrect such as the example below:

 

clipboard_e2dedfe0d302e648eee231515dc01790b.png

Environment

  • WPM All Versions

Cause

  • This can occur due to a permissions issue.
  • SolarWinds recommends using the "run as" and set the local server administrator account for installing or upgrading Orion software.

Resolution

  • Locate the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\
     

 

  • If there is a registry entry for both WPM player and recorder, then you may just need the correct value for your specific version of IE as per this article here.

 

  • If there is not a player and recorder reg key like below:

    clipboard_e7cccff66c56d7b0812a132781f0a892a.png

 

           1. You can uninstall player and recorder by browsing to and Right Click selecting uninstall to each:

             C:\ProgramData\SolarWinds\Installers\
            WPM-2.2.3.2004-PlaybackPlayer
            WPM-2.2.3.2004-TransactionRecorder

           2. After uninstalling both, then Shift and Right click the installer selecting "run as" option you would enter:
           ./administrator and the password for local admin.
 

  • Locate the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\
     
  • If the keys are now present the issue should be resolved.

 

        clipboard_e34855a096b7210e8d29637a268f440b1.png

 

  • If they are present and still the web pages are incorrectly formatted then you may just need the correct value for your specific version of IE as per this article here.
     
  • Try again to browse to the website, you should now see it in the correct format.

clipboard_e002fa7a857036e2f5d85a0794c852459.png

 

 

 
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