Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Performance Monitor (WPM) > Error: Object doesn't support property or method 'createEventObject'

Error: Object doesn't support property or method 'createEventObject'

Updated April 24th, 2016

Overview

This article describes the issue when creating a recording for a website with a log in and during the playback, this error appears just after the inputs for the Login and Credentials: 

Object doesn't support property or method 'createEventObject'

 

Environment

All versions of WPM

Resolution

  1. Create a recording of the site. 
  2. Highlight and use the Image Verification (select the log in bar).
  3. Enable XY capture mode.
  4. Type in the Login.
  5. Highlight and use the Image Verification (select the password bar).
  6. Type in the Password.
  7. Highlight the Login button.
  8. Disable XY capture mode.
  9. Save and replay.

 

Last modified
09:59, 8 Sep 2017

Tags

Classifications

Public