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Home > Success Center > Web Help Desk (WHD) > java.lang.NullPointerException error displays when reviewing WHD report results

java.lang.NullPointerException error displays when reviewing WHD report results

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When you open the WHD Admin Console, click Reports, and then click Survey Results in the Reports screen, the following Java error displays:


A bug report has been e-mailed to SolarWinds.


The WHD time zone library does not have the correct information for your selected time zone. The error can occur in the following time zones:
  • Antarctica/Macquarie
  • Pacific/Pohnpei


Update the Time Zone setting in the WHD Admin Console.

  1. Log in to the Web Help Desk Console as an administrator.
  2. Click Setup > General > Time & Place, and then select the Business Zones tab.
  3. Click your business zone in the Name column.
  4. Click the Time Zone drop-down menu and select a new time zone. 
  5. Complete the remaining fields as required, and click Save.
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