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Home > Success Center > Web Help Desk (WHD) > Youtube links broken when added to ticket notes

Youtube links broken when added to ticket notes

Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 8 Votes: 0 Revisions: 7


The Link button in ticket note editor breaks Youtube links after the note is saved.


  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3


This happens when URL contains some special characters the parser misinterprets it.



Upgrade to WHD version 12.4.1. Refer to the Release Notes.


Last modified
05:14, 23 Jun 2016