Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk generates a Java error when opening an asset

Web Help Desk generates a Java error when opening an asset

Table of contents

Overview

Web Help Desk generates the following error when opening an asset:
java.lang.InstantiationException: com.macsdesign.whd.AssetContainer

Environment

All Web Help Desk versions

Detail

Modify the whd-web-jar file in your Web Help Desk home directory as instructed below.

SolarWinds strongly recommends that you edit the whd-web-jar file only as instructed. Any additional modifications may result in system performance issues or may create an error state.

  1. Log in to Web Help Desk as an administrator.
  2. Stop Web Help Desk.
  3. Navigate to your Web Help Desk home directory.
    • Apple OSX: /Library/WebHelpDesk
    • Microsoft Windows: \Program Files\WebHelpDesk
    • Linux: /user/local/webhelpdesk
  4. Navigate to the following directory: 
    \bin\webapps\helpdesk\WEB-INF\lib\
  5.  Open the whd-web-jar file using an archive or extraction tool:
  6. In the archive, navigate to the following directory:
    \Resources\assetSearch.wo\
  7. Open the AssetSearch.wod file in a text editor. 
  8. Replace the following text:
    AssetContainer1:AssetContainer
    with
    AssetContainer1: com.macsdesign.whd.ui.AssetContainer
  9. Save the file back to the archive.
  10. Start Web Help Desk.
    The asset should now open without errors. 
Last modified

Tags

Classifications

Public